Culinary Agents is working with the team at Oriental Arrows Hospitality Group to connect them with talented hospitality professionals.
Oriental Arrows Hospitality Group - Now Hiring: General Manager
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Who We’re Looking For:Tradroom General Manager to lead all aspects of front-of-house service and overall management atits Bed Stuy, Brooklyn. The GM role at Tradroom requires high-level hospitality standards, businessmanagement skills, and team leadership talent. This is a hands-on, culture building position thattrains and leads the service team and is deeply involved with running the dining room and cultivatingthe guest experience from open to close. The successful General Manager will have an excellentunderstanding of Tradroom’s style of service and menu offerings, and will work to uphold therestaurant’s standards every day.The General Manager position is a salary-based position thatmanages all the front-of-house employees and works closely with the Chef-Partners of therestaurant. The General Manager is responsible for consistently providing restaurant guests withfriendly and professional service, delivering 100% guest satisfaction. The General Manager ensuresthe policies and procedures of the restaurant are implemented by the staff members.We are looking for an individual who has an exceptional knowledge of Japanese food & beverage,creativity and flair; knowledge of business financials, and an ability to recruit, train and inspire a largestaff. The successful candidate will have at least five years of restaurant management experience ina fast-paced, kitchen-driven dining environment, a strong sense of responsibility and proven recordof success.Responsibilities:● Oversight of all aspects of front-of-house service and overall operations at Tradroom● Uphold and continually improve service standards and customer experience● Hire, train, manage and schedule FOH team● Establish Training program for FOH and ensure and provide equal opportunities by giving allthe assets including Handbook, Allergens, Restaurant policies, all the required Trainingdocuments upon hiring.● Manage guest relations, reservations and databases● Partner with the operations team to successfully utilize all necessary software to maintaindaily restaurant operations and proper flow of service.● Lead daily restaurant pre-shift effectively and floor team preparations, sectioningmanagement● Oversight of beverage program and collaborate with sommelier and bartender on menuchanges, ordering, and inventory management● Conduct weekly meetings with CDC and / or Chef/ Kitchen Manager to ensure standard areconsistent for all staff● Make employment and termination decisions consistent with the director of operationsguidelines for approval or review and prepare termination legal documents.● Provide detailed daily managerial and service reports to ownership, Including but not limitedto food cost, monthly sales and labor reports● Build team culture through training sessions, service education, and performance reviews● Implement company disciplinary measures as appropriate to staff circumstances● Collaborate with ownership on development of catering and buyout opportunities● Collaborate with HR to ensure HR policies are enforced and employee files are up-to-date● Develop key performance indicators in collaboration with ownership● Respond as required to financial performance reports with adjustments to budget,discretionary spending, staffing and reservations● File weekly payroll in collaboration with accounting and payroll service, and monitor relatedexpenses prepared and ready to submit in weekly meeting● Keep restaurant in state of readiness for DOH inspections● Collaborate with the finance team and ownership on business administration functions (i.e.ordering, invoice approval, vendor payments, cash drops, etc.)● Maintain clear and consistent communication with prompt and professional response toemails, texts, etc● Serves as a mentor to all the members of the leadership teamEssential Duties:Wine/Beverage/Cocktail List● Creates and maintains a beverage list that meets the goals set by management (wineand aperitifs)● Maintains beverage menu with the assistance of beverage directors● Maximize profit by maintaining profit margins, sales mix● Meets goal for inventory levels in both dollars and number of bottles● Keeps list up to date with wine and Japanese spirits● Conduct a regular cost and sales breakdownTeam Member Training● Trains staff to maximizes revenue through increase sales/spending● Conducts weekly training to raise staff awareness of Japanese cuisinepronunciations, origin, and cooking techniques● Ensures staff is up to date on all additions and deletions from the list● Communicate dining room staff and bar staffPurchasing and Inventory● Maintain organized and clean beverage storeroom and storage areas● Process all invoices in a timely manner, following up on any billing disputes● Ensure that all security controls are adhered to● Sets proper controls and ensures they are adhered to● Make changes to all the menu and beverages, delivery items in POS system asnecessary● Maintain POS perpetual inventoryService● Supervise to ensure restaurant policies regarding personnel and administer prompt,fair and consistent corrective action for any and all violations of company policies,rules and procedures are met during daily services● Interact with guests and serve as required and make recommendations● Assist wait staff with wine service when appropriate● Ensure the staff members are aware of individual guest’s preference, highlights anddietary restrictionCompetencies & Qualifications:● Previous experience in a Japanese restaurant environment, preferably in a similarlyrole (3-4 years)● Extensive knowledge of and interest in Japanese cuisine● Operate the point-of-sale (POS) computer system accurately● Actively practice food safety procedures● Organizational skills● Effective time management● Pleasant demeanor● Positive and clear written and oral communication skills● Ability to work well in a team, fine dining, fast paced environment● Ability to engage guests successfully and build relationships● Impeccable grooming as defined by management and dress code● 5+ years experience in an equivalent restaurant management role in a fast-pacedestablishment● 10+ years experience in front of house service in restaurant establishments● Highly organized and detail-oriented with the ability to multitask● Outstanding management, mentorship, and training abilities● Able to project manage and problem solve with attention to timeliness and meeting deadlines● Ability to work well under pressure and be a calm problem-solver in a fast-pacedenvironment● Ability to stand and work for shifts of 8+ hours● Available to work holidays and weekends● Ability to maintain a professional appearance at all times● Ability to communicate clear and concise verbal and written instructions● Experience in oversight of administrative responsibilities, HR implementation, payroll filing,and general F&B business management● Strong grasp of POS and reservation software platforms● Current NYC DOH Food Handlers certification
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